shipping & returns
simple policies for getting your granola
Effective date: August 18, 2026
where we ship
CaliJosh currently ships only to delivery addresses within California. Orders submitted with an address outside California may be canceled and refunded.
shipping charges
The CaliJosh buy page identifies the total product price and states when that displayed price includes shipping and handling. Any taxes or additional charges that apply to a particular transaction will be shown at checkout before you complete payment.
processing and delivery
CaliJosh products are made and packed in small batches. We work to process and ship orders promptly, but processing and delivery dates can vary. Any delivery date provided is an estimate unless we expressly state otherwise.
If we cannot ship within a time required by applicable law, we will provide any notice, cancellation option, or refund required by law. Risk of loss and title pass only as permitted by applicable law.
address accuracy and delivery issues
Please provide a complete and accurate California delivery address. If you notice an address error, email hello@calijosh.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
If a shipment is returned because of an incorrect or undeliverable address supplied by the customer, contact us and we will review available reshipment or refund options, including any additional shipping cost that may reasonably apply.
cancellations before shipment
If you need to cancel an order, contact us as soon as possible. If we can stop the order before it ships, we will cancel it and refund the amount paid. Once an order has shipped, the food-product return rules below apply.
food-product returns
Because CaliJosh sells consumable food products, we generally do not accept returns of food after shipment for preference-based reasons, including taste or a change of mind. This does not limit any right or remedy you have under applicable law.
Do not send food back without contacting us first. For food-safety reasons, a physical return may not be appropriate or necessary.
damaged, incorrect, or unsafe orders
If your order arrives damaged, materially compromised, incorrect, or appears unsafe to consume, do not consume the affected product. Contact hello@calijosh.com promptly, preferably within 7 days of delivery, and include your order information and, when practical, photographs showing the issue.
After reviewing the issue, we may provide a replacement, refund, or other appropriate remedy. Nothing in this policy limits remedies required by applicable law.
unshipped orders and shipping delays
If CaliJosh cancels an order before shipment, or cannot ship an order and a refund is required, we will refund the applicable amount to the original payment method. If shipment is unexpectedly delayed, we will handle the delay, cancellation opportunity, and refund in accordance with applicable law.
refund timing
Approved refunds are submitted to the original payment method. Your bank or card issuer may require additional time to post the credit after the refund is submitted.
contact
For shipping, cancellation, damage, replacement, or refund questions, email hello@calijosh.com.